I am currently exploring opportunities outside of Hewlett Packard where I was employed as a HP Leadership & Development (L&D) Support Coordinator IV. I am experienced in course communication and logistics, escalation and issue management, vendor and instructor relationships, planning and forecasting, quality standards and documentation and process, policies and procedures. I am passionate about Quality, ISO standards and Lean 6/Sigma.

My skill set includes:

Project Management Tools: MS Project, Excel, ProjectLibre, ITIL

Training Delivery: Live Classroom, Live Virtual Training

Training Development: Instructor Led training, Virtual Training, Web Based Training

Software: Captivate, PowerPoint, OpenShot, Panopto, OpenOffice

Operating Systems: Windows 98, XP, 200, ME, Vista, Server 2003, 7, 8, 8.1, Ubuntu, Debian,

Certificates: A+, Network +

Technical Skills: Subject Matter Expert (SME) for Windows operating systems from 98 to 8.1, all consumer based HP products to present, Accomplished technical troubleshooter of computers, computer systems, wired and wireless networks.

I am a fan of Linux and open source software.

Projects: Facilitated the transfer of knowledge from a project located in the United States to a best shore location in Costa Rica, enabling HP to recognize substantial profit.

Whether working as a trainer, developing training materials and documentation, or developing programs and applications, I find the greatest joy in being part of a team. Working together for the betterment of all, we can become greater than the sum of our parts. This is the greatest lesson I have learned from working at HP.